by Roland Gilbert | Jul 27, 2017
Why saying “Thank You” is not enough! Sincere appreciation is the most effective tool used sparingly by most people. The effectiveness of this tool has been undermined by many, however, the people who have used it efficiently have done wonders in their personal and...
by Roland Gilbert | Apr 20, 2017 | Communication, Leadership, Productivity, Relationships
You’ve just received great news! Your daughter was just chosen for new lead in a local city production and with excitement you reach out to your coworker to spread the joy. As you are explaining how hard it was for your daughter to accomplish this, your coworker...
by Roland Gilbert | Feb 25, 2017
Their work habits are different! Their values are different! They care more about work life balance and less about money. They want you to give responsibility rather than earn it. And they are entering the workforce at record rates – they are the millennial...
by Roland Gilbert | Jun 20, 2016 | Communication, Leadership, Productivity
Not long ago, many people believed that small businesses could earn customers from around the U.S. simply by being on the Internet. It hasn’t exactly worked out that way. In a national survey by Sage North America, 74 percent of small businesses said the majority of...
by Roland Gilbert | May 31, 2016 | Communication, Leadership, Productivity, Uncategorized
Unhappy customers can sink your business. When word of mouth was king, we used to say that one unhappy customer would tell 10 people about their experience. Today, customers have the ability to broadcast their opinions to unlimited numbers of people via social media...
