Navigate Your Team to Excellence

The days of assuming that a good manager was also a good leader are gone! Clear distinctions are being made between the two. Learn the differences between managing and leading and then begin gravitating toward a more direct leadership style and away from a management-based style. Stop pushing and start pulling!

Participants learn to:

• Establish continuous improvement by building on the characteristics of strong teams
• Capitalize on individual strengths to take teams to higher levels of performance
• Facilitate the interaction of diverse personalities on strong teams
• Leverage competitive spirit to gain cooperation
• Create a picture of what a job looks like when it is being done well
• Write a document that defines performance expectations
• Identify key skills, knowledge and abilities essential to job performance
• Translate business objectives into daily activities with measurable results
• Identify the steps of the conflict cycle
• Express emotions in a healthy way
• Commit to principles for maintaining emotional control
• Talk through a conflict issue with the other person
• Describe the Cycle of Growth and Change and how it relates to training
• Apply the steps of the coaching process to improve performance in others
• Identify additional approaches to develop people
• Effectively handle mistakes using a human relations approach
• Refer to the problem or situation in a professional way to more consistently retain valuable people and team empowerment
• Maintain control by managing a reasonable, allowable margin of error